The 8D Problem Solving Process

The 8D Problem Solving Process

The Global 8D (Eight Disciplines) Problem Solving Process is a team oriented and structured problem solving methodology that is mainly used to identify, correct and eliminate recurring problems.

The Global 8D Problem Solving Process focuses on the origin of the problem by determining root causes and establishes corrective and preventive actions.

The U.S. government first standardized the 8D Problem Solving Process during the Second World War, referring to it as Military Standard 1520. It was later refined and popularized by the Ford Motor Company in the mid ‘90s.

Today, the Global 8D Problem Solving Process has become a standard in many industries as problem solving or improvement process, as internal Corrective Action Request (CAR) Process or as Supplier Corrective Action Request (SCAR) Process. The 8D Problem Solving Process can be an integral part of an Operational and Process Excellence initiative.

ozio_gallery_jgallery

 

The benefits of a systematic Problem Solving Process are obvious.

  • Create a shared understanding about how to systematically solve problems.

  • Strengthen cross-functional teamwork, problem solving and collaboration capabilities.

  • Reduce defects, lead times and costs through effective problem solving.

  • Identify the underlying root cause(s) by applying effective problem solving tools.

  • Develop effective process controls to prevent recurrence of known problems.

  • Establish a systematic documentation of the Problem Solving Process.

Operational Excellence Consulting offers a one- and two-day "Global 8D Problem Solving Process for Work Teams" workshop. This workshop teaches your organization a team-based approach to systematic problem solving. The objective of this workshop is to enable individuals and work teams to perform a thorough root cause analysis and to develop effective corrective and preventive solutions.

The "Global 8D Problem Solving Process" workshop is very interactive with examples and hands on small group exercises. After the workshop, the participants will ...

  • have a thorough understanding of the 8D Problem Solving Process,

  • be able to describe the purpose and objective of each phase of the 8D Problem Solving Process,

  • understand and be able to apply key problem-solving tools in each phase of the 8D Problem Solving Process, including Pareto Chart, Problem Definition, 5 Whys, Is-Is Not Matrix, Process Flow Chart, Process Variables Map, Fishbone Diagram, Comparative Analysis, Process Failure Mode and Effects Analysis, Root Cause Theory Testing, Mistake Proofing, and Process Control Plan,

  • be able to use assessing questions at the end of each phase of the 8D Problem Solving Process to ensure proper application of the process and integrated problem solving tools.

To read more about this and other Operational Excellence workshops visit Our Workshops. Please visit our OpEx Academy for downloadable Training Material, eLearning Modules, Training AidsOnline Courses, and Public Workshops offering.

Contact Us to discuss how Operational Excellence Consulting can support you and your organization in establishing or accelerating your own Operational Excellence, Lean Management and Six Sigma initiative. Follow us on LinkedIn and Facebook.