OEC Newsletter & Gift - July 2017

The Net Promoter Score - The Net Promoter Score is a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix Systems. It was introduced by Reichheld in his 2003 Harvard Business Review article "One Number You Need to Grow“. Today, the Net Promoter Score has been widely adopted with more than two thirds of Fortune 1000 companies using the metric. ...

OEC eNewsletter & Gift - July 2017

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OEC Newsletter & Gift - June 2017

Lean Kanban Scheduling Systems - Kanban scheduling systems lead to an improved process flow, reduced scheduling activities and can result in significant inventory reduction and work-in-process. A Kanban scheduling system can be a very simple and effective “tool” to design a process that is scheduled based on actual demand, rather than an often very inaccurate forecast. ...

OEC eNewsletter & Gift - June 2017

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OEC Newsletter & Gift - May 2017

The Balanced Scorecard Methodology - Operational Excellence organizations effectively translate strategic or operational objectives and initiatives into measurable success indicators, and ensure alignment among the different levels and parts of the organization. ...

OEC eNewsletter & Gift - May 2017

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OEC Newsletter & Gift - April 2017

Inventory Redution Through Lean Management - A couple of months ago I was approached by the Owner and CEO of a privately held packaging company. The company specializes on flexible packaging solutions for the produce packaging industry and generates a high single-digit profit margin from about $70 - 80M in annual revenue. ...

OEC eNewsletter & Gift - April 2017

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OEC Newsletter & Gift - March 2017

Executing Your 2017 Plan ? - Operational Excellence organizations follow a well defined Operational Planning and Deployment Process that ensures collaboration and alignment among the different parts of the organization, and effectively links strategic and operational objectives, initiatives and execution. ...

OEC eNewsletter & Gift - March 2017

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OEC Newsletter & Gift - February 2017

How to achieve Process Excellence ? - Operational Excellence organizations are process-centered organizations that have well designed, efficient, and effective management, value creation, and support processes to deliver best-in-class products and services consistently. ...

OEC eNewsletter & Gift - February 2017

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